Legal

Terms of Service

Last updated: 7 July 2026

Not an emergency or medical service

Ashti is not a medical, psychiatric, mental-health, therapy, crisis, or emergency service. Ashti does not provide medical, psychiatric, or therapeutic advice, diagnosis, or treatment.

Ashti is not a substitute for professional care from a qualified clinician. It is not a medical device and makes no clinical claims.

In an emergency, or if you or someone else may be at risk, do not use Ashti. This includes thoughts of self-harm or suicide, and situations of domestic abuse. Contact your local emergency number immediately (112 in Portugal and across the EU, 911 in the US) or a crisis line.

To the extent permitted by law, Ashti disclaims all liability for any reliance on the service as medical, psychiatric, or emergency care.

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Ashti platform (“Service”), operated by Relay Spatial, Unipessoal Lda, a company incorporated under the laws of Portugal (the “Company”, “we”, “us”, or “our”).

By creating an account or accessing the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. We reserve the right to update these Terms at any time; continued use after publication of changes constitutes your acceptance of the revised Terms.

Ashti is an AI-assisted communication platform. It is not a medical service, licensed therapy provider, or legal advisor. Nothing on the platform constitutes professional psychological, legal, or financial advice.

The Service includes optional voice features. You may speak instead of type, in which case short segments of your speech are converted to text by our voice processing partner solely to provide the transcription; we have disabled use of this content for model training, and the partner retains it only on a limited basis under its privacy policy. Only the resulting text, which you can review and edit, is retained by Ashti. You may also have the facilitator's guidance read aloud, for which only the facilitator's own neutral words are sent. Voice input requires your browser's microphone permission, which you can grant or decline at any time; declining does not affect any other part of the Service. How voice is handled is described in our Privacy Policy.

2. User Conduct

You agree to use the Service lawfully and in a manner consistent with these Terms. You must not:

  • Use the Service to harass, threaten, or harm any other person, including your co-participant in a shared Space.
  • Submit content that is unlawful, fraudulent, defamatory, or that infringes upon the intellectual property rights of any third party.
  • Attempt to reverse-engineer, decompile, or otherwise extract the source code or underlying AI models of the Service.
  • Share your account credentials with any other person or allow any third party to access the Service through your account.
  • Use automated scripts, bots, or scrapers to access or interact with any part of the Service.

We reserve the right to suspend or terminate accounts that violate these conduct standards, at our sole discretion, without prior notice.

3. Intellectual Property

The Service, including its interface design, underlying technology, and brand assets, is the exclusive property of Relay Spatial, Unipessoal Lda and is protected by applicable intellectual property laws.

You retain ownership of any content you submit to the platform. By submitting content, you grant us a limited, non-exclusive, royalty-free licence to process that content solely for the purpose of delivering the Service to you. We do not sell or license your content to third parties.

4. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to its conflict-of-law provisions.

Any dispute arising from or relating to these Terms or your use of the Service shall first be submitted to good-faith negotiation between the parties. If the dispute cannot be resolved informally within 30 days, either party may refer the matter to the competent courts of Lisbon, Portugal, which shall have exclusive jurisdiction.

Notwithstanding the above, nothing in these Terms prevents either party from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Relay Spatial, Unipessoal Lda and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the amount you paid us, if any, in the twelve months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

6. Contact

If you have questions about these Terms, please contact us at contact@ashti.ai.

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